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And the Survey Says……

We know that our members like what we do – for the most part – but what can we do to make their experience at our Y’s even better?

In our recent YMCA SEER survey, we discovered some helpful information! Our members WANT our help! They want us to help them be healthier and reach their goals! They want us to give them excellence in our delivery – whether they are personal training, on our wellness floor or in our classes! They want to learn from us and they want to meet other like-minded members at our Y’s! How can we do all of this?  Here are 7 simple and fun ideas.

1. Smile and say hello to everyone that crosses your path.
2. If you work on the wellness floor, talk with people – not the ones you see all the time but the ones that look…